Payments: Frequently Asked Questions

How much and how often do I pay my rent ?

Your rent is charged on 28th of each month and your account should be one month in advance. When you sign up for your new tenancy you will be advised how much your monthly rent is.  At this time we will discuss and agree a payment plan that suits you.

How do I pay my rent?

You can make payments 24/7 by registering with our new Mobile App.  There are also many places you can pay your rent and we have various methods on how you can pay, click here for further information.

What about Council Tax and Water charges?

Your Council Tax is a separate payment which should be paid to your local Council.

How do I know what my balance is and keep track of payments?

You can access your account 24/7 by registering with our new Mobile App.  You will be able to see your rent account balance, charges and payments.

Will my rent go up?

Rent levels are reviewed once a year.  If your rent goes up, we will let you know at least four weeks in advance.  Rent increases usually come into effect on 28th March each year.

What if I lose my Rent Payment Card?

You can phone our main office on 0141 550 3581 and we will arrange for a new one to be posted out to you.  Alternatively, if you are registered with our new Mobile App you can request a new payment card through this.