It is important that your rent and any service charges are paid on time. It is the money that pays for the services, repairs & improvements you receive. Payment must reach us by the 28th of each month. You always pay for the coming month. For example, May’s rent must by paid by 28th April.
How can I get my current rent account balance or statement?
You can of course contact a member of staff in our Income Maximisation team to get your balance but did you know you can get the balance on your rent account at any time by text or a rent statement by email if we have an up to date mobile number or email address for you?
TEXT: Simply text the word RENT to 07624 811495
EMAIL: Email us at putting RENT in the subject line
How can I pay my rent?
1. By Chip & Pin at our offices using your debit card
2. Through AllPay
Allpay have introduced a new mobile phone application available to download from the Apple App Store and the Android Market for customers' Apple or Android smartphone. You will need an allpay card to download the app and use the service. If you do not have an allpay card, contact our office on 0141 550 3581 and we will arrange to send you one.
3. Through Callpay
Callpay is a new service which allows us to take your payments over the phone.
To use Callpay to make a payment all you need is a current debit card. You can call us on 0141 550 3581 and choose option 2, then option 1 and you will be transferred to a member of our Income Maximisation team. You will be asked for the number on the front of your rent payment swipe card, your debit card number and the amount you wish to pay.
3. At any Post Office, or any shop or garage which displays the PAYzone or PAYpoint sign
You can pay with cash or by cheque, and present it with your rent payment card. Your card will be swiped to record the payment and you will be given a receipt. Keep your receipt in your payment card wallet. If you pay by cheque, you should always allow at least three working days for the payment to reach us.
4. By phone or by text
If you have a debit card you can call 0870 24 36 040. You will be asked for the number at the front of your rent payment card (rent account number), your debit card number and the amount you wish to pay.
You can also pay by text , click here.
5. Through your bank or building society
We will give you a direct debit form and explain the procedure. You can then arrange for your rent to be paid to us on the same day each month.
Direct Debit can also be set up over the phone by a member of the Income Maximisation team and payments can be made weekly, fortnightly or monthly.
6. By post to our Head Office
Send a cheque or postal order to 423 London Road, Glasgow, G40 1AG. Do not send cash.
7. By Housing Benefit direct payment
If you receive Housing Benefit, it is usually paid directly to us, but remember, if your benefit does not cover the full amount of rent, you will have to pay us the remaining amount.