Universal Credit

Universal Credit commenced on the 8thof June 2015

Who will it effect?

The only group currently affected are:

  • Single person claimants who are making a new claim for Job Seekers Allowance.

Universal Credit will replace the following benefits:

  • Child tax credit
  • Housing benefit
  • Working tax credit
  • Income support
  • Income-related employment and support allowance
  • Income-based jobseekers allowance.

How will it be paid?

It will be paid monthly.  However, your first payment will be made 1 month and 7 days after you first apply.  If you find this difficult, you can ask the DWP for an advanced payment.  You can also ask for fortnightly payments, but need a good reason as to why.

The Housing part of Universal Credit will be paid directly to you and will be called Housing Element. Previously known as Housing Benefit.

You will be responsible for ensuring your rent is paid to your landlord (Thenue) and you do not go into arrears.

If you feel that you will have difficulty managing your money on a monthly basis, please contact our

  • Financial Inclusion Team on 0141 550 9554 or
  • email

You can also obtain help and advice on budgeting, from an organisation called Epic 360.

EPIC 360 is a lottery-funded financial capability project working across Glasgow. It’s for people who recognise the phrase “more month than money” when thinking about their finances. Below is a link to their website


Please note Universal Credit is expected to be paid into a Bank Account, however you can also have it paid into a Credit Union Account. If you do not have a Bank Account, then you should ask for more information about this. There are a large range of bank accounts available and some may not be suitable for you. 

Here is a link to the Scotcash website, where you can find help in setting up a bank account.


If you are not a Credit Union member, you can contact you local Credit Union, for advice on how to set up an account with them.

How can I make a claim?

To claim you will need to complete an online application.  If you need assistance and help in making a claim or just need advice:

  • Telephone the Financial Inclusion Team on 0141-550-9554

Our Digital Inclusion Team can assist you with any issue you have using a computer or smartphone.  To arrange an appointment:

  • Telephone the Digital Inclusion Team on 0141-550-9575



Click the above to practice a Universal Credit application



Click the above link to play Universal Credit Year of Change Game.  Have a go and see how you would manage on a monthly budget. You may have to download some free software to play the game.