Tenant Services
Who do I contact with my enquiry?
Many of the services below can also be accessed online from this website (click on the highlighted links) but you may prefer to speak directly to a member of staff by:
- phoning or visiting our head office or any of our service centres - our opening times are listed at the bottom of the home page.
If you have a complaint about the way we have provided a service to you, please speak to the member of staff concerned. You can also use our Complaints leaflet to find out more.
Area Services Team
- Changes to your tenancy (e.g, succession, assigning your tenancy, joint to single, ending your tenancy etc)
- Rehousing prospects (a Transfer or Mutual Exchange)
- Estate management issue
- Neighbour or anti-social behaviour problems
- Right to Buy application
You can find out who your Area Services Officer is here
Income Maximisation Team
- Seek help with paying your rent
- Find out information about your rent account
- Find out ways to pay your rent & how much you should be paying
Repairs Team
Report or enquire about progress with a repair
Housing Support Team
- Seek help to manage at home
- RetirementHousing
Financial Inclusion Team
- Seek help with debt, money advice or benefit problems
Property Services Team
- Medical adaptation required
- Major upgrades to your home (e.g. new heating, windows, kitchens etc)
- Gas Servicing
- Cyclical projects
Finance Team
- Set up Direct Debit to pay rent
Corporate Services Team
- Talk to us about our service standards
- Become a member of Thenue