OUT OF HOURS EMERGENCY
GAS HEATING REPAIRS: 0333 202 0708 CTS (CITY TECHNICAL SERVICES)
OTHER REPAIRS: 0370 191 0001 MEARS
The number to call for out of hours repairs that are NOT gas heating repairs - 0370 191 0001. This will put you through to our main contractor Mears. For gas heating repairs you should call CTS (City Technical Services) on 0333 202 0708 or 0141 646 5091.
Mears out of office hours (4.30pm - 9.00am Monday to Thursday, from 4.00pm on a Friday, all day Saturday and Sunday and public holidays) - 0370 191 0001.
We believe our partnership with Mears will help us to continue to improve and build upon the repairs service we offer our tenants. With the assistance of Mears, we will continue to monitor Customer Satisfaction levels and tenant feedback.
The contractor will attend within 2 hours and the service will be restored as soon as possible.
A follow up job line may be created to fully complete the repair.
Emergency repairs are those where there is a risk to your safety, danger to health and to prevent serious damage to the building or total loss of services
For emergency repairs within office hours, please contact your local Thenue offices. For an emergency repair outwith these hours please contact 0845 266 8942.
The repair will be completed within 6 working days
Repairs in this category will be attended to within 6 working days. If the repair is inside your property we will arrange a mututally agreed 2 hour slot with you for our contractor to attend and carry out the work. Where the nature of the repair affects your comfort or convenience we will do our best to get you the first available appointment for the trade required. Where the job is external and the contractor can reach the area without you being in attendance then there is no need for an appointment to be made.
Right to Repair
As a result of the Housing (Scotland) Act 2001, tenants are entitled to certain specified repairs being carried out within a certain timescale, failing which the tenant is entitled to a flat rate compensation payment as detailed in the Right to Repair legislation. More details of this legislation can be found in Scottish Statutory Instrument 2002/03 Number 316 – “Right to Repair”.
Thenue Housing has a policy to enable the Right to Repair legislation to be implemented. To view this policy click here.
Gas Servicing and Repairs
CTS (City Technical Services) carrys out the servicing and repairs to your Gas Heating System: boiler, associated pipework and radiators. Mears will continue to be responsible for all other day to day repairs.
CTS (City Technical Services) will letter you in advance with an appointment for your annual gas service. If this date is not suitable, or you want to make a more specific appointment, please contact us as soon as possible. Please include your name, address and a contact phone number on any message.