Improvements to your home


Gas Servicing

Each year we carry out an annual gas service to ensure gas appliances within your home are safe. This is a legal requirement for landlords.

Every year around 30 people die in the UK, with many others severely ill, from carbon monoxide poisoning caused by gas appliances and flues which have not been properly maintained. This unacceptable number of deaths would be even higher if it wasn't for the strict legislation in the UK. You can't see it, you can't taste it and you can't even smell it, but carbon monoxide can kill without warning in just a matter of hours.

The service should last around 30 minutes. If you cannot give access personally then perhaps a friend or relative can. Should you have difficulty allowing us access during the day we can make a specific appointment normally within a 2-hour time slot if you contact us in advance of your appointment date. The contractor City Technical Services will arrange an appointment to visit your home to carry out this essential service.

We will write to you with an appointment should you fail to provide access, another appointment will be issued which you must provide access for or contact Thenue to re-arrange. If you further fail to provide access or to contact us we will pass your information to your housing officer to carry out abandonment proceedings. If access for the gas service is still not provided then the Association will take the necessary action to gain access to the property on the legally due date. Access will be forced to the property and you may also be charged all costs associated with forcing access to the property.

Contacting Us

We offer a variety of ways for you to contact us to make a suitable appointment

Telephone: 0141 550 3581, Please ensure on any message left you leave your full address and a contact telephone number

Email us on  


Cyclical Maintenance

We carry out the following cyclical maintenance:

  • Cleansing Services:
    We provide a backcourt cleansing service which is carried out by Idverde. Idverde also provide a bulk uplift service. Both of these are carried out on a weekly basis.
  • Close Cleaning:
    Our Contractor Pro-Tec undertake a weekly close cleaning service for residents in closes, who have agreed to participate.
  • Controlled Entry:
    We currently have a programme underway With Spie Scotshield  to maintain our controlled entry systems on our close doors.
  • Electrical Safety:
    We carry out an electrical test on all of our properties which are over five years old.  This is carried out every five years to ensure that our electrical wiring etc is meeting the current standards. Thenue will force access into tenanted properties should tenants fail to respond to appointments for access to carry out these essential checks.
  • Gutter Cleaning:
    We have a programme underway to identify which properties require an annual/bi-annual clean. Tenants will be contacted annually should access into garden areas be required to carry out the works.
  • Roof Anchor Testing:
    We carry out an annual test of all our roof anchors to ensure that they are fit for use by contractors accessing the roof.
  • Landscape Maintenance:
    Our Contractor Idverde carries out our grounds maintenance contract – working across all our locations: carrying out grass cutting/pruning/weeding/litter picking/ tree works where required and hard landscaping upon request.
  • Stair lighting:
    We have a contract in place with GCC to maintain our stair lighting within our closes.

Medical Adaptations

We receive funding each year from Glasgow City Council to undertake Medical Adaptations via a referral from an Occupational Therapist. These are registered on our waiting list on a date and priority basis.  Once funding is granted we carry out surveys to the properties and instruct our contractor to proceed with the works agreed with the tenant, their OT and Thenue. 

We aim to carry out as many adaptations as possible, however this can vary annually as we are dependant on the amount of funding we receive.

Examples of Adaptations that we install are:

  • Level Access Shower
  • Wet Floor Shower Installation
  • Over Bath Shower
  • Lever Taps
  • Handrails

These are not exhaustive and others will be looked at on an individual basis as referred by the Occupational Therapist.

Please contact Laura Beaton, Project Officer 0141 550 9546 or Lesley Gilhooly 0141 550 9547 for further information.