OUR PURPOSE, VISION & VALUES
What we do, why we do it and how we do it:
OUR PURPOSE
‘Delivering quality and affordable homes with excellent customer service….improving homes, lives and communities’.
OUR VISION
‘Quality homes and stronger communities where people want to live’
OUR VALUES
PASSION
We are committed, determined and motivated
EXCELLENCE
We aim to be the best we can be
RESPECT
We treat everyone with courtesy and dignity, recognising diversity
CONNECTION
We listen and actively engage with our customers and communities
OUR STRATEGIC OUTCOMES WE AIM TO ACHIEVE BY 2028 UNDER OUR 5 NEW STRATEGIC THEMES ARE AS FOLLOWS:
FOR CUSTOMERS..
‘Become a truly customer driven organisation with consistently excellent, personalised services and positive relationships built on respect and trust.’
FOR HOMES..
‘Developing and maintaining homes that meet the needs of people over a lifetime, being fit for the future, whilst being energy and cost efficient.’
FOR COMMUNITIES..
‘Sustainable, resilient and connected communities where peoples wellbeing and opportunities are enhanced.’
FOR PEOPLE..
‘Skilled, ambitious, innovative and responsive people working within an inclusive, agile and collaborative environment.’
FOR PARTNERS..
‘Growth, improvement and excellent service delivery through partnership working and being recognised as a partner of choice.’