Paying Your Rent

Using Thenue’s Self-Service App or Portal

By Direct debit

If you wish to pay by direct debit, a member of the Income Maximisation team will be happy to explain the procedure.  All Direct Debits are set up online and this can either be done over the phone or in person.  You can set your Direct Debit up for either weekly, fortnightly, four weekly or monthly payments from your bank account.

By Telephone

Callpay is a service which allows tenants to make payments towards their rent account over the phone.

To use this service, we will need your name, address, debit card details and the amount you wish to pay.  You can call us on 0141 550 3581 and choose option 2, and then option 1, where you will be transferred to a member of our Income Maximisation Team. 

By Debit Card at our office

You can come to our registered office at 423 London Road and use our chip and pin facility. All you require is a current debit card, and you can pay your rent at our reception. Please note that we do not accept cash.

Online Payments

We accept internet payments via the Allpay service. If you do not have an account and wish to set one up visit www.allpay.net    To register you will need to have an email address and your 19 digit reference number found on your Allpay card.  Once your account is set up to make a payment you should click on “Make a Bill Payment”.

Via Allpay App

Allpay have introduced a mobile phone application, which is available to download from here  http://www.allpay.net/allpay-payment-app In order to register for this service, you will need to create an account. Again, you will require a valid email address, and create a 4 digit pin. You will also require a current debit card, and your 19 digit reference number found on your Allpay card.  

At any Post Office, Shop or Garage which displays PAYzone or PAYpoint

You can pay your rent using your rent payment card with either cash or cheque. Your card will be swiped to record the payment and you will be given a receipt. Keep your receipt in your payment card wallet as proof of payment. If you pay by cheque, you should always allow at least three working days for the payment to reach us.

By Post to our Registered Office

You can send a cheque made payable to Thenue Housing Association Ltd at 423 London Road, Glasgow, G40 1AG. Please write your name and address on the back of your cheque. Please note we do not accept cash.