Tenant Services
Managing your tenancy 24/7
You can pay and manage your rent, report repairs and anti-social issues with our Thenue Portal or App. Just register or log in with Online Services or download the app:
Who do I contact with my enquiry?
You may prefer to speak directly to a member of staff by phoning or visiting our head office or any of our service centres - our opening times are listed at the bottom of this page.
If you have a complaint about the way we have provided a service to you, please speak to the member of staff concerned. A list of common contacts is shown below:
Area Services Team
- Changes to your tenancy (e.g, succession, assigning your tenancy, joint to single, ending your tenancy etc)
- Rehousing prospects (a Transfer or Mutual Exchange)
- Estate management issue
- A neighbour or anti-social behaviour problems
You can find out who your Area Service Officer is here.
Corporate Services Team
- Talk to us about our service standards
- Become a member of Thenue
Financial Inclusion Team
- Seek help with debt, money advice or benefit problems
Finance Team
- Set up Direct Debit to pay rent
Property Services Team
- Medical adaptation required
- Major upgrades to your home (e.g. new heating, windows, kitchens etc)
- Gas Servicing
- Cyclical projects
Repairs Team
Report or enquire about progress with a repair
Income Maximisation Team
- Seek help with paying your rent
- Find out information about your rent account
- Find out ways to pay your rent & how much you should be paying
Housing Support Team
- Seek help to manage at home
- RetirementHousing
Some common contact information links: