Tenant Services

Managing your tenancy 24/7

You can pay and manage your rent, report repairs and anti-social issues with our Thenue Portal or App. Just register or log in with Online Services or download the app:

Who do I contact with my enquiry?

You may prefer to speak directly to a member of staff by phoning or visiting our head office or any of our service centres - our opening times are listed at the bottom of this page.

If you have a complaint about the way we have provided a service to you, please speak to the member of staff concerned. A list of common contacts is shown below:

 Area Services Team

• Changes to your tenancy (e.g, succession, assigning your tenancy, joint to single, ending your tenancy etc)
• Rehousing prospects  (a Transfer or Mutual Exchange)
• Estate management issue
• A neighbour or anti-social behaviour problems

You can find out who your Area Service Officer is here.

Corporate Services Team

• Talk to us about our service standards
• Become a member of Thenue

Financial Inclusion Team

• Seek help with debt, money advice or benefit problems

Finance Team

• Set up Direct Debit to pay rent

Property Services Team

• Medical adaptation required
• Major upgrades to your home (e.g. new heating, windows, kitchens etc)
• Gas Servicing
• Cyclical projects    

Repairs Team

Report or enquire about progress with a repair

Income Maximisation Team

• Seek help with paying your rent
• Find out information about your rent account
• Find out ways to pay your rent & how much you should be paying

Housing Support Team

• Seek help to manage at home
• RetirementHousing