Website Privacy Notice
(How we use your personal information)
This notice explains what information we collect, when we collect it and how we use it when you visit our website. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.
Who we are
Thenue Housing Association registered as:
A Scottish Charity (Scottish Charity Number SC032782);
A registered society under the Co-operative and Community Benefit
Societies Act 2014; With the Financial Services Agency with Registered Number 1933RS;
With the Scottish Housing Regulator with Registration Number 193
and having their Registered Office at: 423 London Road, Glasgow, G40 1AG
Thenue Housing Association takes the issue of security and data protection very seriously, including compliance with the UK General Data Protection regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
We are notified as a Data Controller with the Office of the Information Commissioner ICO) under registration number Z5976217 and we are the data controller of any personal data that you provide to us.
This website privacy notice explains how we collect and use personal information about you. Separate versions of Privacy Notices are issued to our Applicants, Customers, Staff and Board Members.
When you visit our website, we may collect personal information about you if you:
- report a repair to us;
- pay your rent;
- apply for a house;
- make a complaint to us;
- complete and submit a “contact us” form to us; and
- login in
Who do we share your personal information with?
We may disclose your personal data to any of our employees, officers, contractors, insurers, professional advisors, agents, suppliers or subcontractors and healthcare providers insofar as reasonably necessary, and in accordance with data protection legislation.
We may also disclose your personal data:
- with your consent;
- to the extent that we are required to do so by law;
- to protect the rights, property and safety of us, our customers, users of our websites and other persons;
- in connection with any ongoing or prospective legal proceedings;
- If we are investigating a complaint, information may be disclosed to solicitors, independent investigators such as auditors, the Scottish Housing Regulator and other regulatory body involved in any complaint, whether investigating the complaint or otherwise;
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
- to another organisation if we enter into a joint venture or merge with another organisations.
What are the legal bases for us processing your personal data?
We will only process your personal data on one or more of the following legal bases:
- our legitimate interests
- vital interests
- public interest / official authority
- legal obligation
Processing special category personal data
Special categories of personal data means information about your racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; health; sex life or sexual orientation; criminal convictions, offences or alleged offences; genetic data; or biometric data for the purposes of uniquely identifying you.
The "special categories" of sensitive personal information referred to above require higher levels of protection. We need to meet additional legal requirements for collecting, storing and using this type of personal information.
Where do we keep your data?
Your information will only be stored within the United Kingdom and the EEA (European Economic Area) except where international transfers are authorised by law.
How long do we keep your personal information?
We will only keep your personal information for as long as we need to for the purposes described above, including to meet any legal, accounting, reporting or regulatory requirements. More information is contained within our data retention policy and schedule which is available via our website (Guide to Information)
How do we keep your personal information secure?
The security of your personal information is of paramount importance to us and we use appropriate technical and organisational measures to safeguard your personal information.
However, while we will use reasonable efforts to safeguard your personal information, the use of the Internet is not entirely secure and, for this reason, we cannot guarantee the security of any personal information that is transferred by or to you via the Internet. If you have any concerns about the security of your personal information, please contact our Data Protection Officer (DPO) for more information.
You have the right at any time to request us to comply with your request to exercise your data subjects’ rights, including:
It is important that the personal information that we collect, hold and use about you is accurate and current. Please keep us informed of any changes by contacting our assigned DPO. We have engaged the services of RGDP LLP ( and copy us in at
When you make a request, we are required to verify your identity and may ask you for specific information to fulfil this purpose. Normally, you will not need to pay a fee when you make any of the above requests, but we may charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or excessive.
Queries and Complaints
Any questions relating to this notice and our privacy practices should be directed, in the first instance, to or by telephoning 0141 550 9535
Our Data Protection Officer is provided by RGDP LLP and can be contacted via
You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are noted below:
Telephone: 0303 123 1113
Online: Make a complaint | ICO