Our Service Standards
Service standards are our service commitments to our customers. They confirm how specific services will be delivered to you and outline the quality of service you can expect. Please click here for a copy of our Service Standards leaflet.
Getting it right
We pride ourselves in delivering a high standard of service to all our customers. We don’t always get it right however and we have several ways in which our customers can tell us when things go wrong.
We value your comments and complaints – we can only improve our service if we know when things have gone wrong or when you’re not happy with the way we handled an issue.
What to do if things go wrong
Please note that our office is currently not open to visitors and all of our staff are working from home. This may mean that our response times are affected.
Mural of St Enoch (Thenue), High Street, Glasgow