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Complaints

We always aim to get things right first time, but if the service you have received from us doesn’t meet your expectations please let us know. Complaints give us valuable information we can use to improve service provision and customer satisfaction. By taking the time to tell us when you are not happy, this gives us the opportunity to address any issues you have experienced and also helps us to prevent the same problem from happening again.

The Complaints Handling Procedure (CHP) that we follow was developed by the Scottish Public Service Ombudsman (SPSO) and has recently been reviewed. It sets out what is and isn’t a complaint, the timescales that we will adhere to when dealing with your complaint and what you can do if you remain unhappy with how we have dealt with your complaint.

There are a number of ways in which you can let us know you are dissatisfied: by phone, in writing, by email, through our self-service app or portal via our website. You can find out more by...

Smoke Detector Upgrade Programme

We have almost completed the programme to upgrade all Thenue tenanted properties in line with new Government legislation to enhance the smoke, heat and Carbon Monoxide detection in properties. Read more

Spring Newsletter

Our spring newsletter is now ready for you to read. Just click on the download file button below. In this issue you can read about the help we have been providing throughout the pandemic, learn how you can get involved with our Scrutiny Panel or become a Board Member and much more. Read more

New Close Cleaning Contract

We have engaged a new close cleaning contractor who will begin to deliver the close cleaning services from Monday 29th March. CSM Facilities will take over from the current service provider, and will deliver the close cleaning services to all properties who receive the current service, with the same frequency of visits.

Over the initial week of the contract, CSM will display their contact details in the common close areas, letting all residents know they have taken over delivering the service on behalf of Thenue. CSM supervising staff will be on site checking the quality of the service being delivered, with Staff from Thenue Property Services Team carrying out regular Inspections.

Should you have any questions in relation to the new contract, please call the Property Services Team on: 0141 550 9544/9547.


Get Ahead With Free Courses From Mears and Learning Curve Group

Are you interested in learning how you can further your career or would like help in starting your career? Mears Pathways can help!

There are various short courses available and ALL COURSES ARE FREE AND AT A TIME TO SUIT YOU

If you are interested – click on the Download File button below to see what Mears Pathways are offering that could help you on your career path

To express your interest and for advice on how you can enrol please contact Stacey Dineen on 0141 550 9527 or Stacey.dineen@thenuehousing.co.uk
Read more

Did you know that Thenue can support you to use your tablet, PC, mobile phone or I-pad?

We have teamed up with The Pavilion Youth Café and Glasgow Kelvin College to bring you a FREE service that will help you get to grips with your digital devices. Whether you want to learn from scratch or you have something specific in mind such as contacting your friends and family, we can help.

We have support available to you every Wednesday and Friday between 10am and 3pm, all you have to do is call 07598728156 or email TDS@pavillion.org.uk and we’ll do the rest

Tenancy Support

Did you know we have a Tenancy Support Service? Our Tenancy Support Officer is Avril McLaughlin and her role is to assist tenants to manage better at home. This may mean helping you to sort out your gas or electricity, directing you to local furniture outlets or, if you have a support need, referring you to an organisation who can assist.

To contact Avril – email avril.mclaughlin@thenuehousing.co.uk or tel: 0141 550 9550.

Non-Emergency Repairs

We are committed to providing the best repairs services we possibly can during the current climate. Unfortunately due to the ongoing Covid 19 situation we are unable to carry out a full repairs service at the present time but, as per Government Guidelines, we continue to attend to all emergency repairs. The repairs team have been working hard to ensure that all the non-emergency jobs reported have been logged onto the system to be processed once we are safely able to do so.

Once restrictions are lifted staff will work through the backlog of jobs contacting tenants to arrange access for their repair. If you have already reported a repair please be patient as we work through the list as this process may take several weeks to complete. If you have reported a repair, we will be in touch to discuss it with you as soon as possibly.


Third Self Employed Grant From UK Government Closes On 29 January 2021

Applications for the third self-employed grant to combat the effects on businesses of coronavirus ends on 29 January 2021.

There will undoubtedly be Thenue tenants who fall within the scope of this State help and are therefore entitled to claim it. This third grant covers the 3 month period from 1 November 2020 to 31 January 2021.

A fourth grant is planned covering the remainder of the financial year up to April – details of which are still to be announced.

Here’s what is on offer

• You can get as much as £7,500. This is made up of 80% of three months' worth of average monthly trading profits capped at £2,500/month. To calculate this, HM Revenue & Customs (HMRC) looks at your tax returns from 2018/19, 2017/18 and 2016/17.
• You must earn at least 50% of your total income from self-employment.
• Your average trading profit must be less than £50,000/year. This is essentially a 'cliff-edge' requirement – so those whose average annual trading profit is more...

Skips located at 129 Green Street

‘Thenue have engaged the contractor Procast to carry out refurbishment works to flats within the building at 129 Green Street. Works are being carried out both internally and externally with scaffold erected around the building from Green Wynd to London Road. Read more

Bridgeton Retirement Housing - Vacancies

We currently have vacancies in our Bridgeton Retirement Housing. Read more

Missed Bin Collections

Glasgow City Council Missed Bin Collections

Read more

Calton Area Association Spreads Some Christmas Cheer

Calton Area Association has been at the forefront of the drive to support people during this year which has proved very challenging for so many.

The health emergency has turned many lives upside down and the Area Association wasted no time in lending a helping hand. Looking back over the year, many activities were undertaken to help members of the Calton community with particular attention paid to older and isolated residents.
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Making Choices & Changing Lives

A trail-blazing course aimed at changing lives and creating a sense of wellbeing has been hailed “an inspirational success.”

This week the final crop of eight participants completed our “Choices for Change” course bringing the eighth and final one to a successful conclusion.

Choices for Change – this time involving mostly participants from Castlemilk where we have many homes - improves people's health and supports them to make positive choices in their lives.
Read more

Retirement Housing

Did you know we have retirement housing flats in Bridgeton and Calton? They are either ground or first floor and one block has lift access.

If you are interested and are 60 years or over or have a long term medical condition, please contact our Housing Support Team for more information or complete one of our housing application forms which can be found clicking on 'Homeseekers' at the top of this page.

Winter Newsletter including Rent Review Consultation

Our winter newsletter is now ready for you to read. Just click on the download file button below. In this issue you can see the new mural at Abercromby street, find out the results from our recent tenants' satisfaction survey, read about our AGM and much more. There are three inserts in this edition - our Annual Rent Review Consultation, the Annual Performance Report and finally Cashpoint which provides lots of useful information regarding benefits and debt advice. Read more

Self-Isolation Support Grant now Open

The Scottish Government has opened up applications for the Self-Isolation Support Grant for low income workers who are asked to self-isolate and would lose income if they needed to isolate. Read more

Annual Assurance Statement

As a Registered Social Landlord (RSL), Thenue Housing Association is required to submit its first Annual Assurance Statement to the Scottish Housing Regulator (SHR) before the end of November 2020. Read more

Third Grant for Qualifying Self-Employed People - An Update

The UK Government has announced a further increase to its help for self employed people who qualify for its Self Employed Income Support Scheme. The Chancellor has revealed that he will raise the amount the 3rd grant will offer. This cash sum will now be increased to 80 per cent of profits and the maximum paid will be £7500. Two grants have already been paid to the self-employed in recent months and a fourth grant will be paid in the spring of next year. The amount for the 4th grant is still to be set by the Government.
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Self-Employed Help For Thenue Tenants - Two More Grants On The Way

In late September, the UK Government announced an extension to the Self-Employed Income Support Scheme. It will now comprise of four grants rather than two.

There will undoubtedly be Thenue tenants who run their own business, are therefore self employed and who are eligible for this State help.
Read more

Remember - we’re always here for you, despite our office remaining closed!

Since lockdown was imposed in March, the Scottish Government advised us to work from home, rather than their usual workplace, wherever possible. This guidance has not yet changed, with home working and flexible working still being the default position.
The First Minister has said that she was not currently able to announce a date when workers can return to non-essential offices, which is why our proposed date for re-opening our office on 14th September did not happen; neither will our second proposed date of 5th October. Forward dates will be reviewed every three weeks, and as soon as we have any relevant update – you’ll see it here.
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Recovery Will Come, Thenue Members Told

Recovery from the “unprecedented challenges” faced in the current health emergency will come but won’t happen quickly, our Members were told this week. Meanwhile, housing associations everywhere including Thenue had demonstrated the vital role they fulfil in communities which went far beyond building new homes and collecting the rent, our Chief Executive Charles Turner told the meeting. Charles said: “Recovery is about progression not perfection. It is about restoring the overall performance here at Thenue to something that resembled our performance before the pandemic.

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A True Work of Art

Stunning new artistic landmark depicting St Thenue is now complete

The stunning and colourful mural by artist Mark Worst received the finishing touches this week.

His brilliant work showing the mother of Glasgow’s patron saint St Mungo has been a major talking point since it first started to take shape some weeks ago.

Located on the gable of 374 Abercromby Street, Calton, it was commissioned by Thenue to mark our 40th anniversary in 2019.

It is a striking reminder of who the housing association is named after and the perfect way to mark four decades of service to the community.
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Money Advice - Update

Please read below to find out more about new benefits that have been introduced which you may be entitled to. Read more

Our New Mural Is Taking Shape

We are pleased to bring you an update on our exciting new mural in the east end which is attracting considerable attention.In our Spring Newsletter we told you of our plans to create the mural which reflects our strong bond to Glasgow.

Read more

Read our Autumn Newsletter

Our autumn newsletter is now available for you to read, just click on 'download file' below. You will find articles on what's changed as a result of the coronavirus lockdown, our tenant survey which is being carried out by IBP Strategy and Research, all the great activities that the Area Associations have been carrying out over the last few months and you can read the Cashpoint insert which contains lots of useful information on how we can help you make sure you are getting all the benefits you are entitled to. Read more

Sick of looking at the same four walls?

Join our final Choices for Change course for a chance to get out of the house, meet new people, improve your health and wellbeing, and get a chance to earn recognised SQA and Glasgow Kelvin College Certificates too. Choices for Change is a personal development course open to all adults, and will run for 10 weeks on Tuesdays, Wednesdays and Thursdays, 9.30am-3.00pm, out of Netherholm Community Hall. You’ll get the chance to take part in de-stressing and motivational sessions, health and wellbeing sessions, receive energy and money advice and support, and learn IT skills for beginners, as well as gaining a First Aid Certificate. Read more

Fire at Landressy Place

We can confirm that a fire occurred at a building site in Landressy Place which is the location for 27 retirement properties being built by Thenue. Fortunately no one was hurt. The fire was quickly brought under control and we are grateful to one Member of the Association who raised the alarm and to the Scottish Fire and Rescue Service for their quick attendance and professionalism. This incident is being investigated by the police. The site is currently dormant after the main contractor undertaking the work was placed in administration some months ago. Work will resume once Thenue appoints a new contractor Read more

We'll soon be back...

...Truth be told we never went away!

As lockdown eases we’re pleased to announce that we are preparing to re-open our office at 423 London Road. It’s clear that Covid-19 has not gone away, and we need to reduce the risk of transmission as much as possible.

Our target date for reopening our office is 14 September we will at all times ensure that we follow Government guidelines so this may change. This is a new way of working for all of us so thank you for your patience over the last few months and going forward, as we adjust to carrying out some of our services in a different way.
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Bean Making A Big Difference!

Netherholm Community Food Hub has fulfilled a vital role thanks to a team of dedicated volunteers whose healthy food packages have kept Netherholm residents going.

Netherholm Area Association - which is affiliated to us here at Thenue - also swung into action at the start of the pandemic and was soon working in partnership with the food hub in handing out its much-needed food packages.
Read more