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Spring Newsletter 2022

Our spring newsletter is now ready for you to read. Just click on the download file button below. In this issue, you can read about our new Chief Executive Gary Naylor, our new homes programme, the work of the Area Associations and much more! Read more

A Walk Down Memory Lane

Witsherface, the Citizens Theatre and Glasgow Open Door Project have produced a short film about the Barras with the help of some of our retirement housing tenants. Click the link below to see how things used to be!

Michael Byrne appointed as our Director of Community Housing Services

WE are pleased to announce the appointment of our new Director of Community Housing Services. Michael Byrne has been chosen for the role and will take up the post at the end of this month.

Michael is well known in the housing sector having held a series of senior roles in recent years. In a career spanning more than 30 years in housing, Michael is a former Director of Housing at Tollcross Housing Association. After leaving that role in 2019, for three years he was Founder and Managing Director of ”Lived Experience Trauma Support Ltd – known as LETs – an organisation which is pivotal in helping to change workplace culture on mental health.

Prior to his Tollcross role Michael held management roles at Glasgow Housing Association and Barrhead Housing Association. Michael brings a strong customer focus to the role along with qualifications in both Housing & Urban Studies and Health & Social Care. Michael will fill the role vacated by incoming Chief Executive Gary Naylor...

There are no happy endings and endings are the saddest part. Death ends a life not a relationship.

Messages of condolences keep coming into us here at Thenue. We would like to share one in particular “I got to know her when I was on SHARE’s Executive Committee and really admired her enthusiasm and passion for achieving the best outcomes for local people. She recognised the importance of training and development for staff and committee members and was more than happy to share her wealth of experience with others. She was a formidable woman who will be greatly missed by her local community”.

Charlotte’s funeral service will be held at Bridgeton St Francis-in-the-East, 26 Queen Mary St, Glasgow G40 3BB at 12:30pm on Friday 8 April.

If you are planning to attend, in line with Scottish Government changes made on 24 February 2022, all legal restrictions have been removed including the previous requirements to isolate and exemptions in relationship to attending a funeral. Consider taking a rapid LFD test before attending the funeral to help manage the risk to yourself and...


We are deeply saddened to announce the passing of one of our stalwarts and long-standing former Board member Charlotte Levy.
Charlotte, a well known and highly respected face in the voluntary housing movement in Scotland, was first elected to our Board of Management in September 1996. Read more

Our Close Cleaning Contractor is Re-branding from 1 April 2022

From 1st April 2022 our close cleaning contractor CSM will be known as Protec FM. The company will continue to operate as normal, with the same ownership, management team and frontline staff.

Smoke Detection - Changes in Legislation

As previously reported, changes in legislation relating to smoke detection in occupied properties came into force in February 2022. Where a tenant continually refuses to allow access for essential smoke detection or electrical testing works we may have to force access to the property to complete the works. It is essential that you respond to any communication from us requesting access to carry out work within your property. If you have any questions relating to smoke detection systems or electrical testing, you can contact the Property Services Team on 0141 550 9547/9507

Veteran's Centre - Cranhill

At the request of the Veteran’s Centre in Cranhill, Thenue staff are unfortunately currently unable to provide a service from here

We will provide an update here as soon as we have a date for the service to resume.

Apologies for any inconvenience caused but staff are still available by phone and email and our office at 423 London Road is open Monday to Thursday 10am-4pm.

Health and Social Care - Have Your Say

Please click on the image on the left to find out more

Thenue in Biggest Ever Energy Boost

We are stepping up our efforts to help YOU tackle the increasing costs of fuel bills. The commitment comes on the same day energy regulator OFGEM is expected to lift the “energy price cap” freeing fuel providers to send bills rocketing – especially gas.
Worryingly, worst case predictions say bills could soar by 50 per cent in the spring.

Housing associations and housing co-operatives – in the true spirit of the movement – are leading the way with ways of helping tenants withstand unprecedented energy bill pressure. At our AGM last September Chief Executive Charles Turner warned of the ‘perfect storm’ approaching led by rising energy bills, changes to Universal Credit and an impending National Insurance rise expected in April.

Since 2018, we have been supporting tenants with energy advice and like so many housing providers we are ideally placed to empower tenants to understand their energy usage. Since November 2020 Julie Broadley, our Energy Advisor – a post ...

Fire and Smoke Alarms - Changes to the Law

Did you know that the law in Scotland has changed? If you are a homeowner you are responsible for ensuring you have interlinked smoke alarms in your property from 1 February 2022. For all of the information and support to make these changes, please click on the link below Read more

Thenue Appoints New Chief Executive

We are delighted to announce the appointment of our new Chief Executive. Gary Naylor – currently our Group’s Head of Community Housing – will take up his new position in the spring and succeeds Charles Turner who is retiring.

Pauline Casey, our Chair, said “I am delighted to make this announcement. After a lengthy and thorough recruitment process, Gary was the outstanding candidate, bringing a mix of experience, personal values, vision and enthusiasm to this unique post as Group Chief Executive

“We are confident he will bring additional and new skills to our team. We are looking forward to delivering our high standard of service to all customers and continuing the close working relationship we have between the Staff and the Board.”

Gary added: “I am absolutely delighted to become the next Chief Executive of Thenue and aim to build on the excellent growth and achievements delivered under Charles Turner

“I’m proud to take on this exciting opportunity and...

Your Rent - Time to Have Your Say

Please click on the 'download document' link below to read our rent review consultation for 2022/23. The aim of the document is to update and keep you informed about what is happening at your housing association, the plans for the coming year and how this affects the rent you pay.

It is really important that we listen to your thoughts on this before any final decision is made. You can let us know what you think by completing the online survey here , through the self-service app, by emailing or by calling 0141 550 3581 Read more

Winter Newsletter including Rent Review Consultation

Our winter newsletter is now ready for you to read. Just click on the download file button below. In this issue, you can read about our 3000th home, our recent AGM and have your say with our rent review consultation. Read more

Universal Credit Changes for Working Households

Universal credit work allowance will be increasing.

By 1st of December 2021 at the latest, the work allowance under Universal Credit will increase. This change will mean that working families with children or a disability, will benefit by an increase of £45 per month, amounting to £500.00 per year.

What this revision of the work allowance means is that where the amount was set at £293.00 per month it will increase to £335.00 per month, where you have housing costs (rent). Where you do not have housing costs (rent) the amount set was £515 per month, it will increase to £557 per month.

This change only affects those UC working households that have children or a disability.

In addition to this change, also to take place no later than 1st of December 2021, the Universal Credit taper rate will reduce. The rate will drop from 63% to 58%.This means that instead of 63p in every pound of any income over the work allowance, it will be 58p in every pound instead.


Glasgow Bin Strike

A strike by refuse staff and street cleaners in Glasgow has begun as world leaders arrive for the COP26 climate summit.

The union GMB Scotland said its members in the city council's cleansing department would be striking for the period up to and including 8 November 2021.
Read more

Chief Executive Charles Turner To Retire

Our Chief Executive Charles Turner has announced plans to retire. Charles – well known throughout the housing association movement - has been our Group’s Chief Executive for the last 17 years and will leave the organisation in the spring of next year. We will now begin the search for his successor who will be just the third CEO in the Association’s 43-year history.

Commenting on his departure, Charles said: “I feel very fortunate and proud to have enjoyed a highly-rewarding career in housing, spanning four decades, - most of that time working with some fantastic people in the community-controlled housing association movement.

“I’ve worked with, and still work with, some great individuals and when the time comes, I know it will be a wrench to walk away.

“Certainly, the last 20 months or so have been difficult for everyone but having helped Thenue weather the storm of the pandemic, achieve Investors in People platinum status and developed our 3,000th house, it...

Office Appointments and COP26

Great news! From 15th November 2021 you no longer have to make an appointment to visit us. Our doors at 423 London Road will continue to be open from Monday to Thursday 10am to 4pm. All our staff are constantly available for you, all five days of the week, via phone, e-mail, WhatsApp, face-time, zoom etc. From 15th November you will also be able to drop into our Cranhill Service Centre without an appointment (opening times are below).

With the complexities of Cop26, and especially our close proximity to Glasgow Green, we have decided it safer and more sensible to close our office to the public for eight days during the period 1st to 12th November. This will also apply to our Cranhill Service Centre.

Remember, using our App, gives you access to us 24/7. Read more

The latest edition of Cashpoint

Click on the link below to read Cashpoint, our money matters newsletter. In this edition you can find out more about our Energy Advice project, the Scottish Government Low Income Pandemic Payment and how to deal with debt. Read more

Cranhill Service Centre

I am delighted to announce that we are now in a position to invite you back to our service centre based in the Scottish Veterans Centre at Bellrock Close. Our Financial Inclusion and Area Services staff will be available on the days and times listed below. Please note that our Financial Inclusion Service will be available in the centre from 11th October and our Area Services Staff will be available from 18th October. For now, we will be operating on an appointment only basis and to make it easy for you we have introduced a simple online booking system.

Read more

More Platinum Success for Thenue!

We have scored another success after being shortlisted for a top UK award. Just four months after capturing the rarely-awarded Platinum Investors in People status, the Association has been shortlisted for Employer of the Year.

The news came as a welcome surprise and we will face eight other Platinum-awarded challengers for the title. We were previously awarded Gold status but made the leap to Platinum in the summer – an accreditation held by just three percent of IIP-accredited organisations.

Three Employers of the Year will be awarded – depending on the size of the workforce, we are competing in the category for 50 to 249 employees. Our Chief Executive, Charles Turner said: “This is brilliant news - coming so soon after the Association was awarded Platinum Status in May.

“To make the shortlist for the Investors in People Awards 2021 is the icing on the cake and demonstrates recognition for the incredible job our staff and board of management have done over the many...

Read our 2020/21 Charter Report

Each year we are required to complete an Annual Return on the Charter (ARC for Short) and submit this to the Scottish Housing Regulator. As a result of that it becomes our obligation to produce this report to enable tenants and others to see how we are performing against the Charter.

This report summarises all of the statistics that the Scottish Housing Regulator publishes, we are able to compare our own performance with the Scottish average and our performance last year.

You can read the report by clicking on the download button below. We hope that this information is useful for you to benchmark our performance over time.


- Read more

Pledge to Protect Tenants in Face of “Perfect Storm”

THENUE will do ”everything we can” to protect our tenants from what was described at Tuesday’s AGM as a “perfect storm”.

As the world emerges slowly from the pandemic, news emerged this week of crippling energy hikes coupled with the scrapping of the Universal Credit £20 uplift, the end of furlough and increased tax through National Insurance.

Addressing Members at the Emirates Arena our Chief Executive Charles Turner gave a frank assessment of the challenges tenants face.

But he promised recovery would be the focus as the organisation plotted its way forward.

Charles said: “Last year I said the single most important word going forward as ‘recovery’. Recovery is about progression not perfection. Recovery is about restoring the overall performance here at Thenue to something which resembled our performance before the pandemic hit.

“It is something we must work on every single day and it is something that doesn’t get a day off. Recovery for the... Read more

A Time to Remember Lost Lives

The Castlemilk community’s efforts to remember lost loved ones has taken place again after being halted by the pandemic. And it has received support from ourselves here at Thenue and our friends at Ardenglen Housing Association with both of us contributing floral tributes to remember lost lives.

Castlemilk’s “Flowers on the Railings” annual event was held on Saturday – 18 months after the last one took place.
This year it had added poignancy due to the heartbreak caused by Covid.
Read more

Cranhill Service Centre - Delay to Opening

Last week we announced that we would be re-introducing our local services from the Scottish Veterans Centre at Bellrock Close from Monday 13th September. A further delay to opening to the public means that we will have to put this on hold, however, it is hoped that this will only be for a few weeks. Our Financial Inclusion and Area Services staff will be available on the days and times listed below when the doors are open. We will be operating on an appointment only basis and to make it easy for you we have introduced a simple online booking system. To request an appointment you should complete a form using this link - We will provide you with an update as to when this will be available.

You should select the team you wish to see - you can also request an individual officer should you so wish. Add the reason for your appointment request in the... Read more

Low Income Pandemic Payment

The Scottish Government announced that a one-off £130 Low Income Pandemic Payment (LIPP) would be made by 31 October 2021 to eligible households. The payment will be made if you were in receipt of Council Tax Reduction/Second Adult Rebate, or did not pay Council Tax for one of the following reasons during the month of April 2021:
• You were living in temporary accommodation, including a refuge.

• Your home was unoccupied because you were being cared for or were caring for someone else.

• All members of the household were care leavers, under 18 or severely mentally impaired.
We have identified those eligible for this payment and they will be contacted in due course, there is no need to take any action.
If you have received a letter and wish to register your details, please follow the link:

For more information on the payment visit the Scottish Government website:

Allpay - Change to Contact Telephone Number

The telephone number for tenants to phone Allpay has now changed.

The new number is 0330 041 6497

Request an Office Appointment

Now we are able to see you in person and the doors to our London office have re-opened, tenants and customers are able to request an office appointment.

We have protocols in place to ensure we have a safe environment for both staff and anyone visiting for their appointment. Eventually we hope to move away from the appointment system and allow visitors to drop in as they would have done pre covid, however, this isn’t possible at present.

Appointments, are running Monday – Thursday and will be between 10am and 4pm. The office will remain closed to the public on a Friday.

To request an appointment, please complete the form using the link below. You need to use the drop downs to select the team you wish to see, and you can also request an individual officer should you so wish. Add the reason for your appointment request in the test box and submit your form.

The team will then contact you on the contact details you have provided in the form and firm up your appointment...

New Head of Finance Appointed - A welcome to Lesley-Anne Junner to our Executive Team

A key senior appointment has been announced here at Thenue Housing.

Lesley-Anne Junner has been appointed as our Group Head of Finance (Corporate & IT Services).

Lesley Anne will take up her new role in mid-September and follows the retirement of long-serving finance chief John Russell

She will be responsible for overall treasury management, the development of strategy, policy, and performance in respect of finance, corporate and IT services and ensuring the overall financial wellbeing of Thenue and its subsidiaries.

Lesley-Anne said, “I am delighted to be joining Thenue at a dynamic time for the Group. It’s an exciting opportunity to work with the Board of Management, the Executive Team and all my new Thenue colleagues along with support in the continued provision of excellent homes and services to our local communities”.

Charles Turner, our Chief Executive added: “We are delighted to welcome Lesley-Anne to Thenue, who will strengthen our Executive Team and... Read more