Contacting us about a repair
You can report a repair using our portal or app, or by any of the methods listed below:
Out of Hours Emergency
GAS HEATING REPAIRS: 0333 202 0708 Carried out by City Technical Services
ALL OTHER REPAIRS: 0370 191 0001 Carried out by MEARS
Mears out of office hours (5.00pm - 9.00am Monday to Thursday, from 4.00pm on a Friday, all day Saturday and Sunday and public holidays)
Exception to the above would be if you have moved into a New build property within the last 12 months then please refer to your handbook which details the numbers to call in an emergency.
For emergency repairs within office hours, please contact us on 0141 550 3581. For an emergency repair outwith these hours please use the numbers above.
The contractor will attend within 2 hours and where possible the service will be restored or the item made safe as soon as possible.
A follow up job line may be created to fully complete the repair.
Emergency repairs are those where there is a risk to your safety, danger to health and to prevent serious damage to the building or total loss of services
The repair will be completed within 6 working days (10 working days for external repairs)
Repairs in this category will be attended to within 6 or 10 working days depending on the type of repair involved. If the repair is inside your property we will arrange a mutually agreed 2 hour slot with you for our contractor to attend and carry out the work. Where the nature of the repair affects your comfort or convenience we will do our best to get you the first available appointment for the trade required. Where the job is external and the contractor can reach the area without you being in attendance then there is no need for an appointment to be made.
Right to Repair
As a result of the Housing (Scotland) Act 2001, tenants are entitled to certain specified repairs being carried out within a certain timescale, failing which the tenant is entitled to a flat rate compensation payment as detailed in the Right to Repair legislation. More details of this legislation can be found in Scottish Statutory Instrument 2002/03 Number 316 – “Right to Repair”.
Thenue Housing has a policy to enable the Right to Repair legislation to be implemented. To view this policy click here.
Gas Servicing and Repairs
City Technical Services carries out the servicing and repairs to your Gas Heating System: boiler, associated pipework and radiators. Mears will continue to be responsible for all other non-heating day to day repairs.
City Technical Services will letter you in advance with an appointment for your annual gas service. If this date is not suitable, or you want to make a more specific appointment, please contact us as soon as possible. Please include your name, address and a contact phone number on any message.
Contact Telephone Numbers:
Gas Repairs 0141 550 3581 choose option 1 then option 1
Gas Servicing 0141 550 3581 choose option 1 then option 3
Please note: if you are an owner we will take details from you of any common property repair required but we do not carry out internal repairs to your home.