Neighbourhood Advice
We try to assist residents with a range of issues, and, where necessary, work closely with partners on a wide range of related issues. Please click here for contact details if you wish to discuss any aspect of our services with a member of the Housing Management team.
Estate Management
We recognise that good quality housing needs to be coupled with a decent quality neighbourhood, to make our areas desirable and sustainable in the long term. Our residents have the right to have quiet enjoyment of their homes and a decent, safe and secure environment to live in.
Estate management covers a wide range of activities which focus both upon the people living in an area and on the physical environment of the area itself, for example:
- Enforcing tenancy and title conditions
- Management of communal areas
- Maintenance of the physical environment
- Providing services which help to reduce crime and anti-social behaviour
Good estate management would mean:
- Little or no graffiti
- Little or no fly-tipping or abandoned cars
- Tidy gardens and backcourts
- Clean communal areas (e.g. bin areas, closes)
- No vandalism
- Well maintained open spaces
- Few empty properties (other than those where lettings are suspended)
- Regular estate inspections with actions required followed through by staff
We recognise that a decent quality neighbourhood is not dependent solely on the quality of our estate management services, however, but relies on a broad range of organisations and interests to work together including:
- Thenue, as the local landlord and factor
- The local community and
- Other service providers (such as Council Departments, Glasgow Community Safety Services and the Police)
Assisted Garden Maintenance
Some of our tenants are unable to maintain their garden for medical/mobility reasons. Previously tenet’s were referred to the Glasgow City Council’s scheme for assistance. However, GCC withdrew this service, and we understand there is no plan to re-instate it. Previously, where there was no place on the GCC scheme available, the tenant’s garden may be maintained by Thenue, subject to assessment guidelines, priority and available funding through our annual landscape maintenance budget. The Association does still offer this service but it is currently full and availability is limited, with a space typically only becoming available when a garden no longer requires to be maintained by Thenue. If you would like more details on our scheme and to apply to the waiting list, assessment guidelines are available on our Assisted Garden Maintenance Scheme application form.
Where no place is available on Thenue’s scheme and the tenant does not want to pay in advance for maintenance, they will remain responsible for maintaining their garden. In such circumstances, friends and relatives may have to assist until a place on the garden maintenance scheme is available.
Anti-Social Behaviour
We believe that all tenants have a right to live peacefully in their homes and, as such, take very seriously the issue of anti-social behaviour which adversely affects that right. Our policy on antisocial behaviour can be found within our Estate and Community Safety Policy Handbook here.
ASB complaints are categorised according to the nature of the issue, some examples are:
Cat A – Very serious cases such as drug dealing; hate crimes; serious assault.
Cat B – Serious ASB cases such as assault; drug dealing allegations; threats of violence; excessive and persistent noise.
Cat C – Cases with a clear tenancy breach but of a minor nature such as occasional noise; unkempt gardens; pet fouling.
Most complaints we receive relate to noise. Noise from people going about their day-to-day business, lifestyle noise, is not typically treated as ASB, nor is noise caused by a household member, such as a child, who may have serious complex needs. Often these cases will not be recorded as anti-social behaviour, but we can look at other ways to try and improve neighbour relations, such as a referral to Glasgow City Council’s Mediation Service.
If you wish to report Anti-Social Behaviour, you can call or email your housing officer/assistant here or call reception on 0140 5503581, who can direct your call; you can report on our Portal and on our website here. Do call 999 for life-threatening emergencies or crimes in progress, and call 101 for non-urgent Police enquiries and reporting past crimes. We work closely with Police Scotland and Community Safety Glasgow and can request information from them on any incident that is reported. Any information we receive from you, or any complaint made to us, is treated in confidence and can be essential in Thenue being able to take action against a person’s tenancy, as we do usually need corroboration to be satisfied there has been a breach of tenancy, particularly in cases with no Police Scotland corroboration.