Keeping Your Rent on Track This Festive Season!

As we enter the festive period, we know this time of year can bring joy, but also financial pressure. We want to reassure all tenants that we understand how challenging December can be and that we’re here to support you.

At the same time, please remember that rent must still be paid over Christmas. Staying on top of your payments helps keep your home secure and protects your tenancy.
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Holiday Opening Hours – Please Plan Ahead
Over the Christmas and New Year period, our offices will be operating reduced hours. Please take note of the dates below, especially if you rely on speaking to staff or making payments in person.

25th December
26th December
29th December
1st January
2nd January
5th January
30th December
(available by phone or email)
31st December
(available by phone or email – early finish)
6th January onwards

If you normally make rent payments over the phone to a member of staff or visit us in person, please plan ahead around these closure dates.
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24/7 Payment Options
You can continue to pay your rent at any time using our online portal or automated telephone service, available 24/7, as long as you have your 19-digit payment reference number.

If you need your reference number or aren’t sure where to find it, please contact us before the holiday period and we’ll be happy to provide it.
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Struggling? Please Talk to Us Early
We understand that Christmas can be financially difficult. If you're worried about paying your rent, please get in touch with us as soon as possible.

Our Financial Inclusion Team can offer:
• Budgeting advice
• Help with benefits and financial support
• Guidance on payment plans
• Support to prevent arrears from building up

Reaching out early means we can help you before the situation becomes overwhelming. You can contact us by emailing financial.inclusion@thenuehousing.co.uk or by telephoning the main office. Your Housing Officer can also refer you.
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Make Things Easier: Set Up a Direct Debit
To make paying rent simpler, especially during the busy festive season, we encourage tenants to set up a Direct Debit.
It’s reliable, secure and ensures your payments are made on time even when our offices are closed.
If you’d like help setting this up, please get in touch.
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We’re Here to Support You
We want all our tenants to enjoy a safe, secure and stress-free Christmas. If you need any support or have questions about your rent, payment options, or financial advice, please reach out, we’re here to help.