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Important Update For Our Customers - Tuesday Afternoon 3rd August
Following the announcement by the Scottish Government today of a further lifting of restrictions, this important update sets out what will happen next.We are pleased to tell you that we will be re-opening our office at London Road during the morning of Monday 23rd August having implemented a series of measures designed to keep you and our staff safe at all times.
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Bumper Payday Close to £1.5M For Our Tenants
We can announce the huge extent of our efforts to help tenants claim money to which they are entitled. A remarkable £1.49 million has been obtained by our brilliant “Financial Inclusion Team” between April 2020 and March 2121. Despite all the challenges of working from home, the team still managed to offer a helping hand to you to obtain much-needed cash. The role played by the Financial Inclusion Team has been thrown sharply into focus as a result of the health emergency.This week our Chief Executive Charles Turner praised the efforts of staff saying they had gone the “extra mile” to offer a much-needed helping hand. Charles said: “This remarkable figure – which is an increase on last year – reflects the sheer effort of our staff to help people at a time of unprecedented need. It almost exactly covers the first turbulent 12 months of the pandemic. We are immensely grateful for their skill, enthusiasm and hard work in delivering this massive boost for our customers...
An Update On Our Office Return As Restrictions Ease
THE one remaining service which has not yet resumed is the opportunity to visit us in person at our office, and we hope to be able to offer this from 9th August onwards.This is not yet certain due to the unpredictable nature of virus suppression and is also dependant on the continuing success of the vaccine programme. A return to our office will happen when the Scottish Government moves the City of Glasgow down from Level 2 to Level 0
Watch this space for any updates nearer the time, but meantime, everything else that we do, we continue to do and we’re just either a phone call, an e-mail or a tap on our app away! When we come back you can be assured that your safety – and that of our staff – will be paramount.
We have modified our office in time for this return so that you not only ARE safe but FEEL safe. Screens will be in place when we interact with you and hand sanitisation will be available.
More of this detail will be revealed when we know for sure that we will...
The Future Of The East End Is In Your Hands
Thenue tenants living in the east end are being invited to have your say on the future. And you have until September 3rd to air your views!Glasgow City Council has published a new document – known as a Strategic Development Framework (SDF) - which sets out a 10 year plan to transform the east end. It aims to make the east of Glasgow a more attractive place to live and tackle deprivation and health inequality. Calton, Dalmarnock and Bridgeton are three areas where we have our homes and come under the scope of the consultation which runs until September 3.
Our Chief Executive Charles Turner said: “We warmly welcome this proposal from Glasgow City Council and are encouraging our tenants to take part and air their views.
“The local authority deserves great credit for devising such an initiative which will turbo-charge the efforts of so many organisations committed to helping the east end.
“As a housing association we have grown deep roots in our communities since our...
Owners Survey 2021
Thenue Housing Association is committed to providing a quality service to those owners to whom we provide a factoring service. To help us improve our service we regularly consult with our factoring customers and involve them in the decisions which affect their homes.As part of this, we have appointed IBP Strategy and Research to conduct an Owners Survey on our behalf. In previous years, this survey has been conducted through a combination of face-to-face interviewing and a postal survey of non-resident owners. This year, due to the continued restrictions brought about by Covid, the survey is being conducted by telephone. A researcher from IBP may make contact with you over the next 2-3 weeks to ask you to give your views in a short interview lasting approximately 15 minutes. This call will come from IBP’s number (01698 532021) and the researcher will be happy to provide you with contact details at the Association should you wish to check their credentials.
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Platinum Success for Thenue!
Delight as we are awarded “platinum status” in rarely-awarded Investors in People accreditation . Thenue has captured a coveted award in the form of “Platinum” accreditation from the organisation Investors in People.IiP seeks to improve performance and fulfil objectives through the management and development of an organisation’s people - which in Thenue’s case benefits tenants and our communities. The rarely-awarded recognition is the highest standard of success and marks a significant triumph.
We had previously been awarded Gold status but we have now made the leap to Platinum – an accreditation held by just 3% of IiP-accredited organisations. It reflects the hard work and commitment of staff and Board during a period dominated by the health emergency which has tested housing professionals like never before.
Charles Turner, our Chief Executive said: “This is brilliant news and a massive pat on the back to everyone who has worked so hard to achieve it.
...
Building Bright Futures!
Construction firm Cruden deliver community cash boost after building our new homesTHREE hardworking community groups in the east end of Glasgow have been given a bumper cash boost.
They have received a welcome £5000 cash windfall thanks to a link-up between construction company Cruden and Thenue. Cruden are continuing to build our new homes for rent in Abercromby Street and as part of winning the contract to create the properties, the company pledged to deliver a series of “community benefits”. Now the three groups who will receive a total of £5000 have been named.
They are:
The Kindness Project - awarded £2,000
North East Recovery Community - awarded £2,000
We Are With You (formerly known as “Addaction”) - awarded £1,000 Read more
Care and Repair is Back!
From 4 May 2021, our free Handyperson Service is resuming all types of jobs, not just emergencies. The service is for those aged over 65 years or with an enduring health condition. Jobs they can do include changing a toilet seat, putting up shelves, hanging curtains, etc. For more information contact them on their website https://southside-ha.org/southside-services/glasgow-care-repair/ or call 0141 433 2749
Two New Board Members
We are pleased to announce two appointments to strengthen the governance arrangements at Thenue.Linda Chelton and Bryan McMahon (pictured) bring specialist sector knowledge, experience and an enthusiasm for community-based housing to the Association and join our Board of Management.
Linda has worked in Social Housing for the past 32 years. She is currently Housing Services Manager at a Housing Co-operative in south Glasgow. A Member of the Chartered Institute of Housing, she holds a Post Graduate Diploma in Housing and Sustainable Communities.
Linda specialises in tenancy sustainment (helping tenants to ensure they keep their tenancy) and community involvement. She wrote and delivered “Passport to Housing” (tenancy sustainment qualification) to students in England before moving to Scotland in 2016 where she worked for Hanover Scotland Housing Association.
In 2017 Linda worked in partnership with Tony Husband, the renowned and award-winning cartoonist and author, to...
Our Halls Set to Re-Open on May 17
We are making plans to re-open both community centres in Calton and Castlemilk on May 17.The decision will depend on ongoing Scottish Government advice which is that Scotland will further ease restrictions on that date.
We are keen to stress that while the Calton Heritage and Learning Centre and Netherholm Hall now have a date for a PHASED re-opening, it will take some time for activities to return to normal.
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Tenants Voice Scotland
TPAS Scotland’s Tenants Voice Scotland (TVS) gives tenants their say on the things that matter most. It’s simple to share thoughts through Tenant Voice Scotland. It brings tenants’ views from across Scotland together.All you need to do is add your details at tpasscotland.org.uk/what-we-do/tenant-voice-scotland and you can claim your £10.00 voucher for registering Read more
Complaints
We always aim to get things right first time, but if the service you have received from us doesn’t meet your expectations please let us know. Complaints give us valuable information we can use to improve service provision and customer satisfaction. By taking the time to tell us when you are not happy, this gives us the opportunity to address any issues you have experienced and also helps us to prevent the same problem from happening again.The Complaints Handling Procedure (CHP) that we follow was developed by the Scottish Public Service Ombudsman (SPSO) and has recently been reviewed. It sets out what is and isn’t a complaint, the timescales that we will adhere to when dealing with your complaint and what you can do if you remain unhappy with how we have dealt with your complaint.
There are a number of ways in which you can let us know you are dissatisfied: by phone, in writing, by email, through our self-service app or portal via our website. You can find out more by...
Smoke Detector Upgrade Programme
We have almost completed the programme to upgrade all Thenue tenanted properties in line with new Government legislation to enhance the smoke, heat and Carbon Monoxide detection in properties. Read more
Spring Newsletter
Our spring newsletter is now ready for you to read. Just click on the download file button below. In this issue you can read about the help we have been providing throughout the pandemic, learn how you can get involved with our Scrutiny Panel or become a Board Member and much more. Read more
New Close Cleaning Contract
We have engaged a new close cleaning contractor who will begin to deliver the close cleaning services from Monday 29th March. CSM Facilities will take over from the current service provider, and will deliver the close cleaning services to all properties who receive the current service, with the same frequency of visits.Over the initial week of the contract, CSM will display their contact details in the common close areas, letting all residents know they have taken over delivering the service on behalf of Thenue. CSM supervising staff will be on site checking the quality of the service being delivered, with Staff from Thenue Property Services Team carrying out regular Inspections.
Should you have any questions in relation to the new contract, please call the Property Services Team on: 0141 550 9544/9547.
Get Ahead With Free Courses From Mears and Learning Curve Group
Are you interested in learning how you can further your career or would like help in starting your career? Mears Pathways can help!There are various short courses available and ALL COURSES ARE FREE AND AT A TIME TO SUIT YOU
If you are interested – click on the Download File button below to see what Mears Pathways are offering that could help you on your career path
To express your interest and for advice on how you can enrol please contact Stacey Dineen on 0141 550 9527 or Stacey.dineen@thenuehousing.co.uk
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Did you know that Thenue can support you to use your tablet, PC, mobile phone or I-pad?
We have teamed up with The Pavilion Youth Café and Glasgow Kelvin College to bring you a FREE service that will help you get to grips with your digital devices. Whether you want to learn from scratch or you have something specific in mind such as contacting your friends and family, we can help.We have support available to you every Wednesday and Friday between 10am and 3pm, all you have to do is call 07598728156 or email TDS@pavillion.org.uk and we’ll do the rest
Tenancy Support
Did you know we have a Tenancy Support Service? Our Tenancy Support Officer is Avril McLaughlin and her role is to assist tenants to manage better at home. This may mean helping you to sort out your gas or electricity, directing you to local furniture outlets or, if you have a support need, referring you to an organisation who can assist.To contact Avril – email avril.mclaughlin@thenuehousing.co.uk or tel: 0141 550 9550.
Non-Emergency Repairs
We are committed to providing the best repairs services we possibly can during the current climate. Unfortunately due to the ongoing Covid 19 situation we are unable to carry out a full repairs service at the present time but, as per Government Guidelines, we continue to attend to all emergency repairs. The repairs team have been working hard to ensure that all the non-emergency jobs reported have been logged onto the system to be processed once we are safely able to do so.Once restrictions are lifted staff will work through the backlog of jobs contacting tenants to arrange access for their repair. If you have already reported a repair please be patient as we work through the list as this process may take several weeks to complete. If you have reported a repair, we will be in touch to discuss it with you as soon as possibly.
Third Self Employed Grant From UK Government Closes On 29 January 2021
Applications for the third self-employed grant to combat the effects on businesses of coronavirus ends on 29 January 2021.There will undoubtedly be Thenue tenants who fall within the scope of this State help and are therefore entitled to claim it. This third grant covers the 3 month period from 1 November 2020 to 31 January 2021.
A fourth grant is planned covering the remainder of the financial year up to April – details of which are still to be announced.
Here’s what is on offer
• You can get as much as £7,500. This is made up of 80% of three months' worth of average monthly trading profits capped at £2,500/month. To calculate this, HM Revenue & Customs (HMRC) looks at your tax returns from 2018/19, 2017/18 and 2016/17.
• You must earn at least 50% of your total income from self-employment.
• Your average trading profit must be less than £50,000/year. This is essentially a 'cliff-edge' requirement – so those whose average annual trading profit is more...
Skips located at 129 Green Street
‘Thenue have engaged the contractor Procast to carry out refurbishment works to flats within the building at 129 Green Street. Works are being carried out both internally and externally with scaffold erected around the building from Green Wynd to London Road. Read more
Bridgeton Retirement Housing - Vacancies
We currently have vacancies in our Bridgeton Retirement Housing. Read more
Calton Area Association Spreads Some Christmas Cheer
Calton Area Association has been at the forefront of the drive to support people during this year which has proved very challenging for so many.The health emergency has turned many lives upside down and the Area Association wasted no time in lending a helping hand. Looking back over the year, many activities were undertaken to help members of the Calton community with particular attention paid to older and isolated residents.
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Making Choices & Changing Lives
A trail-blazing course aimed at changing lives and creating a sense of wellbeing has been hailed “an inspirational success.”This week the final crop of eight participants completed our “Choices for Change” course bringing the eighth and final one to a successful conclusion.
Choices for Change – this time involving mostly participants from Castlemilk where we have many homes - improves people's health and supports them to make positive choices in their lives.
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Retirement Housing
Did you know we have retirement housing flats in Bridgeton and Calton? They are either ground or first floor and one block has lift access.If you are interested and are 60 years or over or have a long term medical condition, please contact our Housing Support Team for more information or complete one of our housing application forms which can be found clicking on 'Homeseekers' at the top of this page.
Winter Newsletter including Rent Review Consultation
Our winter newsletter is now ready for you to read. Just click on the download file button below. In this issue you can see the new mural at Abercromby street, find out the results from our recent tenants' satisfaction survey, read about our AGM and much more. There are three inserts in this edition - our Annual Rent Review Consultation, the Annual Performance Report and finally Cashpoint which provides lots of useful information regarding benefits and debt advice. Read more
Self-Isolation Support Grant now Open
The Scottish Government has opened up applications for the Self-Isolation Support Grant for low income workers who are asked to self-isolate and would lose income if they needed to isolate. Read more
Annual Assurance Statement
As a Registered Social Landlord (RSL), Thenue Housing Association is required to submit its first Annual Assurance Statement to the Scottish Housing Regulator (SHR) before the end of November 2020. Read more
Third Grant for Qualifying Self-Employed People - An Update
The UK Government has announced a further increase to its help for self employed people who qualify for its Self Employed Income Support Scheme. The Chancellor has revealed that he will raise the amount the 3rd grant will offer. This cash sum will now be increased to 80 per cent of profits and the maximum paid will be £7500. Two grants have already been paid to the self-employed in recent months and a fourth grant will be paid in the spring of next year. The amount for the 4th grant is still to be set by the Government.Read more