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Pledge to Protect Tenants in Face of “Perfect Storm”

THENUE will do ”everything we can” to protect our tenants from what was described at Tuesday’s AGM as a “perfect storm”.

As the world emerges slowly from the pandemic, news emerged this week of crippling energy hikes coupled with the scrapping of the Universal Credit £20 uplift, the end of furlough and increased tax through National Insurance.

Addressing Members at the Emirates Arena our Chief Executive Charles Turner gave a frank assessment of the challenges tenants face.

But he promised recovery would be the focus as the organisation plotted its way forward.

Charles said: “Last year I said the single most important word going forward as ‘recovery’. Recovery is about progression not perfection. Recovery is about restoring the overall performance here at Thenue to something which resembled our performance before the pandemic hit.

“It is something we must work on every single day and it is something that doesn’t get a day off. Recovery for the... Read more

A Time to Remember Lost Lives

The Castlemilk community’s efforts to remember lost loved ones has taken place again after being halted by the pandemic. And it has received support from ourselves here at Thenue and our friends at Ardenglen Housing Association with both of us contributing floral tributes to remember lost lives.

Castlemilk’s “Flowers on the Railings” annual event was held on Saturday – 18 months after the last one took place.
This year it had added poignancy due to the heartbreak caused by Covid.
Read more

Cranhill Service Centre - Delay to Opening

Last week we announced that we would be re-introducing our local services from the Scottish Veterans Centre at Bellrock Close from Monday 13th September. A further delay to opening to the public means that we will have to put this on hold, however, it is hoped that this will only be for a few weeks. Our Financial Inclusion and Area Services staff will be available on the days and times listed below when the doors are open. We will be operating on an appointment only basis and to make it easy for you we have introduced a simple online booking system. To request an appointment you should complete a form using this link https://forms.office.com/Pages/ResponsePage.aspx?id=s7b263cyD0WeS1sFKilTgja-g_-LdJxAu1b7V1dIGqxUNjNZODlVOVVSSjdHQzhZNFBBVUdRTFBIVy4u - We will provide you with an update as to when this will be available.

You should select the team you wish to see - you can also request an individual officer should you so wish. Add the reason for your appointment request in the... Read more

Low Income Pandemic Payment

The Scottish Government announced that a one-off £130 Low Income Pandemic Payment (LIPP) would be made by 31 October 2021 to eligible households. The payment will be made if you were in receipt of Council Tax Reduction/Second Adult Rebate, or did not pay Council Tax for one of the following reasons during the month of April 2021:
• You were living in temporary accommodation, including a refuge.

• Your home was unoccupied because you were being cared for or were caring for someone else.

• All members of the household were care leavers, under 18 or severely mentally impaired.
We have identified those eligible for this payment and they will be contacted in due course, there is no need to take any action.
If you have received a letter and wish to register your details, please follow the link:

https://lipp.website/

For more information on the payment visit the Scottish Government website:

https://www.mygov.scot/low-income-pandemic-payment





Allpay - Change to Contact Telephone Number

The telephone number for tenants to phone Allpay has now changed.

The new number is 0330 041 6497

Request an Office Appointment

Now we are able to see you in person and the doors to our London office have re-opened, tenants and customers are able to request an office appointment.

We have protocols in place to ensure we have a safe environment for both staff and anyone visiting for their appointment. Eventually we hope to move away from the appointment system and allow visitors to drop in as they would have done pre covid, however, this isn’t possible at present.

Appointments, are running Monday – Thursday and will be between 10am and 4pm. The office will remain closed to the public on a Friday.

To request an appointment, please complete the form using the link below. You need to use the drop downs to select the team you wish to see, and you can also request an individual officer should you so wish. Add the reason for your appointment request in the test box and submit your form.

The team will then contact you on the contact details you have provided in the form and firm up your appointment...

New Head of Finance Appointed - A welcome to Lesley-Anne Junner to our Executive Team

A key senior appointment has been announced here at Thenue Housing.

Lesley-Anne Junner has been appointed as our Group Head of Finance (Corporate & IT Services).

Lesley Anne will take up her new role in mid-September and follows the retirement of long-serving finance chief John Russell

She will be responsible for overall treasury management, the development of strategy, policy, and performance in respect of finance, corporate and IT services and ensuring the overall financial wellbeing of Thenue and its subsidiaries.

Lesley-Anne said, “I am delighted to be joining Thenue at a dynamic time for the Group. It’s an exciting opportunity to work with the Board of Management, the Executive Team and all my new Thenue colleagues along with support in the continued provision of excellent homes and services to our local communities”.

Charles Turner, our Chief Executive added: “We are delighted to welcome Lesley-Anne to Thenue, who will strengthen our Executive Team and... Read more

We're Back! Office Re-opened Today 23rd August

We are pleased to tell you our office has re-opened today (Monday 23rd August). But remember if you want to come and see us you MUST book an appointment. This is to ensure we strictly adhere to procedures to ensure you and our staff remain safe.

There will be no office appointment slots available on Fridays. Currently there is no availability on the following dates: on August 23, 24 30 or 31.

Our phone lines are of course working and you can contact us through our App, in person, or by using the contact form on our website www.thenuehousing.co.uk
Read more

Survey - Help Us Plan For The Future As We Re-open Our Doors

As you will have read in our summer newsletter, we are pleased to announce that our office at 423 London Road will re-open on 23rd August 2021. To help us plan for the future as we re-open the doors, we would like to hear your views, please click on the link below to access a short survey

https://forms.office.com/r/d2p7BpsRni

Summer Newsletter

Our summer newsletter is now ready for you to read. Just click on the download file button below. In this issue you can read about our office at 423 London Road, the sunrise mural at Elcho Gardens, our new Board members and much more! Please complete the survey by clicking on the link to let us know your views and help us plan for the future as we re-open our doors https://forms.office.com/r/d2p7BpsRni
Read more

Important Update For Our Customers - Tuesday Afternoon 3rd August

Following the announcement by the Scottish Government today of a further lifting of restrictions, this important update sets out what will happen next.

We are pleased to tell you that we will be re-opening our office at London Road during the morning of Monday 23rd August having implemented a series of measures designed to keep you and our staff safe at all times.
Read more

Bumper Payday Close to £1.5M For Our Tenants

We can announce the huge extent of our efforts to help tenants claim money to which they are entitled. A remarkable £1.49 million has been obtained by our brilliant “Financial Inclusion Team” between April 2020 and March 2121. Despite all the challenges of working from home, the team still managed to offer a helping hand to you to obtain much-needed cash. The role played by the Financial Inclusion Team has been thrown sharply into focus as a result of the health emergency.

This week our Chief Executive Charles Turner praised the efforts of staff saying they had gone the “extra mile” to offer a much-needed helping hand. Charles said: “This remarkable figure – which is an increase on last year – reflects the sheer effort of our staff to help people at a time of unprecedented need. It almost exactly covers the first turbulent 12 months of the pandemic. We are immensely grateful for their skill, enthusiasm and hard work in delivering this massive boost for our customers...

An Update On Our Office Return As Restrictions Ease

THE one remaining service which has not yet resumed is the opportunity to visit us in person at our office, and we hope to be able to offer this from 9th August onwards.

This is not yet certain due to the unpredictable nature of virus suppression and is also dependant on the continuing success of the vaccine programme. A return to our office will happen when the Scottish Government moves the City of Glasgow down from Level 2 to Level 0

Watch this space for any updates nearer the time, but meantime, everything else that we do, we continue to do and we’re just either a phone call, an e-mail or a tap on our app away! When we come back you can be assured that your safety – and that of our staff – will be paramount.

We have modified our office in time for this return so that you not only ARE safe but FEEL safe. Screens will be in place when we interact with you and hand sanitisation will be available.

More of this detail will be revealed when we know for sure that we will...

The Future Of The East End Is In Your Hands

Thenue tenants living in the east end are being invited to have your say on the future. And you have until September 3rd to air your views!

Glasgow City Council has published a new document – known as a Strategic Development Framework (SDF) - which sets out a 10 year plan to transform the east end. It aims to make the east of Glasgow a more attractive place to live and tackle deprivation and health inequality. Calton, Dalmarnock and Bridgeton are three areas where we have our homes and come under the scope of the consultation which runs until September 3.

Our Chief Executive Charles Turner said: “We warmly welcome this proposal from Glasgow City Council and are encouraging our tenants to take part and air their views.

“The local authority deserves great credit for devising such an initiative which will turbo-charge the efforts of so many organisations committed to helping the east end.

“As a housing association we have grown deep roots in our communities since our...

Owners Survey 2021

Thenue Housing Association is committed to providing a quality service to those owners to whom we provide a factoring service. To help us improve our service we regularly consult with our factoring customers and involve them in the decisions which affect their homes.

As part of this, we have appointed IBP Strategy and Research to conduct an Owners Survey on our behalf. In previous years, this survey has been conducted through a combination of face-to-face interviewing and a postal survey of non-resident owners. This year, due to the continued restrictions brought about by Covid, the survey is being conducted by telephone. A researcher from IBP may make contact with you over the next 2-3 weeks to ask you to give your views in a short interview lasting approximately 15 minutes. This call will come from IBP’s number (01698 532021) and the researcher will be happy to provide you with contact details at the Association should you wish to check their credentials.

Read more

Gutter Cleaning

Our Contractor Paterson Safety Anchors (PSA) will be carrying out the gutter cleaning contract over the coming months.

Due to the current restrictions in light of Covid - 19, PSA will be following the Guidance issued by The Scottish Government, processes have been put in place to ensure that Hygiene Measures and Social Distancing will be maintained where possible while carrying out this service.

As PSA use a pole cleaning system, ladders are not required. However they may need to enter gardens or common landscape areas. Where access to an individual garden is required - an operative from PSA will knock the door to advise that they are present and ask if you can open the required gates for access - they will remain 2M away. They will then ask you to stay out of the garden while the gutters are being cleaned. Where the access is in a common area, if the area is being used by residents, you will be asked to move from this location to allow the cleaning to be done. This is...

Platinum Success for Thenue!

Delight as we are awarded “platinum status” in rarely-awarded Investors in People accreditation . Thenue has captured a coveted award in the form of “Platinum” accreditation from the organisation Investors in People.

IiP seeks to improve performance and fulfil objectives through the management and development of an organisation’s people - which in Thenue’s case benefits tenants and our communities. The rarely-awarded recognition is the highest standard of success and marks a significant triumph.

We had previously been awarded Gold status but we have now made the leap to Platinum – an accreditation held by just 3% of IiP-accredited organisations. It reflects the hard work and commitment of staff and Board during a period dominated by the health emergency which has tested housing professionals like never before.

Charles Turner, our Chief Executive said: “This is brilliant news and a massive pat on the back to everyone who has worked so hard to achieve it.
...

Building Bright Futures!

Construction firm Cruden deliver community cash boost after building our new homes

THREE hardworking community groups in the east end of Glasgow have been given a bumper cash boost.

They have received a welcome £5000 cash windfall thanks to a link-up between construction company Cruden and Thenue. Cruden are continuing to build our new homes for rent in Abercromby Street and as part of winning the contract to create the properties, the company pledged to deliver a series of “community benefits”. Now the three groups who will receive a total of £5000 have been named.

They are:
The Kindness Project - awarded £2,000
North East Recovery Community - awarded £2,000
We Are With You (formerly known as “Addaction”) - awarded £1,000 Read more

Care and Repair is Back!

From 4 May 2021, our free Handyperson Service is resuming all types of jobs, not just emergencies. The service is for those aged over 65 years or with an enduring health condition. Jobs they can do include changing a toilet seat, putting up shelves, hanging curtains, etc. For more information contact them on their website https://southside-ha.org/southside-services/glasgow-care-repair/ or call 0141 433 2749

Two New Board Members

We are pleased to announce two appointments to strengthen the governance arrangements at Thenue.

Linda Chelton and Bryan McMahon (pictured) bring specialist sector knowledge, experience and an enthusiasm for community-based housing to the Association and join our Board of Management.

Linda has worked in Social Housing for the past 32 years. She is currently Housing Services Manager at a Housing Co-operative in south Glasgow. A Member of the Chartered Institute of Housing, she holds a Post Graduate Diploma in Housing and Sustainable Communities.
Linda specialises in tenancy sustainment (helping tenants to ensure they keep their tenancy) and community involvement. She wrote and delivered “Passport to Housing” (tenancy sustainment qualification) to students in England before moving to Scotland in 2016 where she worked for Hanover Scotland Housing Association.

In 2017 Linda worked in partnership with Tony Husband, the renowned and award-winning cartoonist and author, to...

Our Halls Set to Re-Open on May 17

We are making plans to re-open both community centres in Calton and Castlemilk on May 17.

The decision will depend on ongoing Scottish Government advice which is that Scotland will further ease restrictions on that date.

We are keen to stress that while the Calton Heritage and Learning Centre and Netherholm Hall now have a date for a PHASED re-opening, it will take some time for activities to return to normal.
Read more

Tenants Voice Scotland

TPAS Scotland’s Tenants Voice Scotland (TVS) gives tenants their say on the things that matter most. It’s simple to share thoughts through Tenant Voice Scotland. It brings tenants’ views from across Scotland together.

All you need to do is add your details at tpasscotland.org.uk/what-we-do/tenant-voice-scotland and you can claim your £10.00 voucher for registering Read more

Complaints

We always aim to get things right first time, but if the service you have received from us doesn’t meet your expectations please let us know. Complaints give us valuable information we can use to improve service provision and customer satisfaction. By taking the time to tell us when you are not happy, this gives us the opportunity to address any issues you have experienced and also helps us to prevent the same problem from happening again.

The Complaints Handling Procedure (CHP) that we follow was developed by the Scottish Public Service Ombudsman (SPSO) and has recently been reviewed. It sets out what is and isn’t a complaint, the timescales that we will adhere to when dealing with your complaint and what you can do if you remain unhappy with how we have dealt with your complaint.

There are a number of ways in which you can let us know you are dissatisfied: by phone, in writing, by email, through our self-service app or portal via our website. You can find out more by...

Smoke Detector Upgrade Programme

We have almost completed the programme to upgrade all Thenue tenanted properties in line with new Government legislation to enhance the smoke, heat and Carbon Monoxide detection in properties. Read more

Spring Newsletter

Our spring newsletter is now ready for you to read. Just click on the download file button below. In this issue you can read about the help we have been providing throughout the pandemic, learn how you can get involved with our Scrutiny Panel or become a Board Member and much more. Read more

New Close Cleaning Contract

We have engaged a new close cleaning contractor who will begin to deliver the close cleaning services from Monday 29th March. CSM Facilities will take over from the current service provider, and will deliver the close cleaning services to all properties who receive the current service, with the same frequency of visits.

Over the initial week of the contract, CSM will display their contact details in the common close areas, letting all residents know they have taken over delivering the service on behalf of Thenue. CSM supervising staff will be on site checking the quality of the service being delivered, with Staff from Thenue Property Services Team carrying out regular Inspections.

Should you have any questions in relation to the new contract, please call the Property Services Team on: 0141 550 9544/9547.


Get Ahead With Free Courses From Mears and Learning Curve Group

Are you interested in learning how you can further your career or would like help in starting your career? Mears Pathways can help!

There are various short courses available and ALL COURSES ARE FREE AND AT A TIME TO SUIT YOU

If you are interested – click on the Download File button below to see what Mears Pathways are offering that could help you on your career path

To express your interest and for advice on how you can enrol please contact Stacey Dineen on 0141 550 9527 or Stacey.dineen@thenuehousing.co.uk
Read more

Did you know that Thenue can support you to use your tablet, PC, mobile phone or I-pad?

We have teamed up with The Pavilion Youth Café and Glasgow Kelvin College to bring you a FREE service that will help you get to grips with your digital devices. Whether you want to learn from scratch or you have something specific in mind such as contacting your friends and family, we can help.

We have support available to you every Wednesday and Friday between 10am and 3pm, all you have to do is call 07598728156 or email TDS@pavillion.org.uk and we’ll do the rest

Tenancy Support

Did you know we have a Tenancy Support Service? Our Tenancy Support Officer is Avril McLaughlin and her role is to assist tenants to manage better at home. This may mean helping you to sort out your gas or electricity, directing you to local furniture outlets or, if you have a support need, referring you to an organisation who can assist.

To contact Avril – email avril.mclaughlin@thenuehousing.co.uk or tel: 0141 550 9550.

Non-Emergency Repairs

We are committed to providing the best repairs services we possibly can during the current climate. Unfortunately due to the ongoing Covid 19 situation we are unable to carry out a full repairs service at the present time but, as per Government Guidelines, we continue to attend to all emergency repairs. The repairs team have been working hard to ensure that all the non-emergency jobs reported have been logged onto the system to be processed once we are safely able to do so.

Once restrictions are lifted staff will work through the backlog of jobs contacting tenants to arrange access for their repair. If you have already reported a repair please be patient as we work through the list as this process may take several weeks to complete. If you have reported a repair, we will be in touch to discuss it with you as soon as possibly.